FREE US SHIPPING, RETURNS & EXCHANGES

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ABOUT  

Q: Where are Grand Voyage shoes made?

A: Grand Voyage shoes are designed in Los Angeles and Handcrafted in Italy (near Florence).

 

Q: Do you have a physical store?

A: We don’t have a physical store, we have a showroom in West Hollywood, CA. Feel free to stop by anytime from Monday – Friday, 10am to 5pm. 8961 Sunset Blvd West Hollywood, Ca 90069.

 

Q: How can I exchange my shoes?

A: We make exchanges super easy, Just click here

 

Q: How can I return my shoes?

A: We make returns super easy, Just click here.

 

 

 

FITTING AND SIZING

Q: Are your shoes in US, UK or European sizing?

A: Our entire footwear collection is in U.S. sizes.

 

Q: Do your shoes fit true to size?

A: Yes, most of our shoes fit true to size unless stated otherwise in RED on the product page.

 

Q: Do you have a size chart?

A: Yes, Please click here for our size guide.

 

 

SHIPPING AND RETURNS

Q: Do you ship Internationally?

A: No, we only ship within the United States and Canada. Please note, duties and international shipping fees will be applied to all orders shipping to Canada. 

 

Q: How long does it take to process an order before shipping?

A: All orders placed before 2:00PM ET will be processed and shipped the same day.  Orders placed after 2:00 PM ET will be shipped the next business day. All orders placed on the weekends will be shipped the next business day.

 

Q: Do you have free shipping?

A: Yes, we offer free 4-7 business days shipping within the United States.

 

Q: What is your return policy?

A: We offer free returns and exchanges.  All returned shoes must be unworn and be returned in the original packaging in new condition within 21 days of purchase.

All shoes returned worn or not in new condition will be returned back to the customer without a refund. Please click here to process your returns.

 

Q: How long does it take to process returns and exchanges?

A: Returns and exchanges are processed within 5-7 business days after we receive the shoes.

 

PRICING AND PAYMENT

Q: What forms of payment do you accept?

A: We accept credit and debit card payments using VISA, MASTERCARD and AMERICAN EXPRESS. We also accept PayPal and QuadPay which is a 4 installment payment plan.

 

Q: Do you ever have sales?

A: Yes, we have two sales a year, Black Friday-Cyber Monday and our Anniversary. You can subscribe to our email list to receive sale dates and announcements. 

 

 

ORDERS

Q: What is the status of my order?

A: Click here to find out updated details of your shipment.

 

Q: How do I cancel my order?

A: To cancel your order, please email us at customerservice@thegrandvoyage.com for this request. Please note that if the order has already been shipped, you will be charged for shipping.

Sizing & Product

Most of our Performance goods are made In California. We work with local factories because Cadence has a commitment is to use local production for sustainability and supporting our community.  

Check each product page for a size chart. Send us an email with your questions and we will help. Please include your height, weight and all measurements relating to the product you have a question about. ** Note Images reference to model size and size of product.

All performance base products will last longer if you don’t throw them in the washing machine and dryer! This means hand-washing in cold water and line drying.

Cadence lifestyle garments should be machine washed in cold water and tumble dry low.

Cadence Crash Replacement Program 

We crash. It happens. We certainly get it. It is a bummer especially when you ruin a brand-new kit, helmet, shoes etc. We would like to offer some type of discount to help you if this unfortunate event happens… also if you are reading this and you did crash we hope you didn’t break any bones or anything! With all that being said check below and see if you qualify for our program. 

Our crash program is only for Performance Apparel. Anything classified as accessories do not applyIf you crash within the first 60 days of purchasing your Performance apparel, we will offer 40% off your replacement.If you crash within the first 6 months of purchasing your Performance apparel, we will offer 20% off your replacement.

If these conditions apply to you please reach out to contact@cadencecollection.com

Please include your Name, order number and photos of the Performance apparel that you have damaged.

Shipping

Stock items will ship in 48 hours. Made to order items will ship in 7-10 business days. The product page will note if it is a “made to order” item.

CONTINENTAL U.S

For all U.S. orders, we offer free priority shipping on orders over $100.

For all U.S orders under $100 we charge a flat rate fee of $5 

Alaska, Hawaii, and Puerto Rico

For all U.S. orders outside the continental U.S, we offer free priority shipping on orders over $150.

For all U.S orders outside the continental U.S under $150 we charge a flat rate fee of $15

INTERNATIONAL

For all International orders, we offer free priority shipping on all international orders over $200 USD. 

Shipping rates for orders below $200 USD will be a flat rate of $25

Yes

No, you are responsible for all import duties and tariffs on international orders.

Returns + Exchanges

Our exchange and return process is simple. Send back the unused items, let us know why you are returning. Please use our Returns & Exchanges form when processing all returns and exchanges and email the completed form to us at contact@cadencecollection.com.

All USA returns are free as long as the garment is in new condition and less than 30 days after purchase. Return shipping from all international orders is to be paid by customer.

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