FAQ

 

ABOUT  

Q: Where are Grand Voyage shoes made?

A: Grand Voyage shoes are designed in Los Angeles and Handcrafted in Italy (near Florence).

 

Q: Do you have a physical store?

A: We don’t have a physical store, we have a showroom in West Hollywood, CA. Feel free to stop by anytime from Monday – Friday, 10am to 5pm. 8961 Sunset Blvd West Hollywood, Ca 90069.

 

Q: How can I exchange my shoes?

A: We make exchanges super easy, Just click here

 

Q: How can I return my shoes?

A: We make returns super easy, Just click here.

 

 

 

FITTING AND SIZING

Q: Are your shoes in US, UK or European sizing?

A: Our entire footwear collection is in U.S. sizes.

 

Q: Do your shoes fit true to size?

A: Yes, most of our shoes fit true to size unless stated otherwise in RED on the product page.

 

Q: Do you have a size chart?

A: Yes, Please click here for our size guide.

 

 

SHIPPING AND RETURNS

Q: Do you ship Internationally?

A: No, we only ship within the United States and Canada. Please note, duties and international shipping fees will be applied to all orders shipping to Canada. 

 

Q: How long does it take to process an order before shipping?

A: All orders placed before 2:00PM ET will be processed and shipped the same day.  Orders placed after 2:00 PM ET will be shipped the next business day. All orders placed on the weekends will be shipped the next business day.

 

Q: Do you have free shipping?

A: Yes, we offer free 4-7 business days shipping within the United States.

 

Q: What is your return policy?

A: We offer free returns and exchanges.  All returned shoes must be unworn and be returned in the original packaging in new condition within 21 days of purchase.

All shoes returned worn or not in new condition will be returned back to the customer without a refund. Please click here to process your returns.

 

Q: How long does it take to process returns and exchanges?

A: Returns and exchanges are processed within 5-7 business days after we receive the shoes.

 

PRICING AND PAYMENT

Q: What forms of payment do you accept?

A: We accept credit and debit card payments using VISA, MASTERCARD and AMERICAN EXPRESS. We also accept PayPal and QuadPay which is a 4 installment payment plan.

 

Q: Do you ever have sales?

A: Yes, we have two sales a year, Black Friday-Cyber Monday and our Anniversary. You can subscribe to our email list to receive sale dates and announcements. 

 

 

ORDERS

Q: What is the status of my order?

A: Click here to find out updated details of your shipment.

 

Q: How do I cancel my order?

A: To cancel your order, please email us at customerservice@thegrandvoyage.com for this request. Please note that if the order has already been shipped, you will be charged for shipping.